Refund Policy

At Rara Avis, we strive to provide high-quality products. However, if you receive a defective item, we offer a refund or replacement.

Eligibility for Refund:

- Item must be defective or damaged
- Item must be returned within 7-10 days of delivery
- Item must be in its original packaging
- Item must not have been used or altered

Refund Process:

1. Contact our customer support via email/phone within 7-10 days of delivery
2. Provide order number, product name, and defect/damage details
3. Return the defective item to our address
4. Refund will be processed within 3-5 business days after receiving the returned item

Refund Amount:

- Full refund of the product price
- No refund for shipping charges

Non-Refundable Items:

- Items that are not defective or damaged
- Items that have been used or altered
- Items returned after 7-10 days of delivery
- Sale/Promotional Items only can be exchanged

Replacement Option:

- We offer replacement for defective items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at raraavisofficial1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at raraavisofficial1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raraavisofficial1@gmail.com.

- Replacement item will be shipped within 3-5 business days

Contact Us:

For any queries or concerns, please email us at  raraavisofficial1@gmail.com or call us at 0333 2959732.

Thank you for shopping with Rara Avis!

You can also add the following disclaimer:

Note: All refunds are subject to inspection and verification of the returned item.

You can adjust this policy according to your business needs.